Frequently Asked Questions

What operating systems does Easy-Undelete 3.0 run on?

Easy-Undelete 3.0 runs on Windows 95 OSR2, 98, ME, NT, 2000, XP and 2003.

What file systems does Easy-Undelete 3.0 support?

Easy-Undelete 3.0 can read file system records from NTFS, FAT32, FAT16 and FAT12 volumes, but can potentially recover files from any physical drive - regardless of file system.

Can I recover files on a floppy disk or removable drive?

Yes, if the drive is mapped to a drive letter. See Windows documentation for instructions on mapping drives and volumes to drive letters.

What are the limitations of the Demo version?

The Demo version of Easy-Undelete 3.0 can only recover files smaller than 32 Kb. See <Easy-Undelete 3.0 Demo version> for more information about the Demo version.

Why does Easy-Undelete 3.0 require Administrator privileges to run?

Easy-Undelete 3.0 requires administrator privileges to be able to access deleted files and data from all users.

How does Easy-Undelete 3.0 estimate the chances for successfully recovering deleted files?

Easy-Undelete 3.0 calculates deleted file condition according to the amount of overwritten original clusters. Files in Good condition probably still have all their original clusters intact, while files in Poor condition have had some of their original clusters overwritten. For more information about file condition, see <Recovering deleted files>.

Can I recover multiple files at once?

Absolutely. To choose multiple files for recovery, select them with the Shift or Ctrl keys or by dragging the mouse while holding down the left mouse key - just like you would in a normal Explorer window. For more information about selecting files and manipulating the file list, see <Browsing and searching inside the scan results>.

Can Easy-Undelete 3.0 recover encrypted files on NTFS volumes?

No. Encrypted files cannot be recovered.

Why do deleted files on a FAT volume always begin with a '?' (question mark) character?

On FAT volumes, when a file is deleted, it has its first letter erased in the directory record. If the original filename was longer than 8 characters, the first letter can usually be recovered from other sources. However, if the original filename was 8 characters or shorter, the first letter is lost and is displayed as a '?' (question mark).

Can Easy-Undelete 3.0 recover deleted Outlook Express or Outlook email messages?

No. Easy-Undelete 3.0 can only recover files, and these programs store their messages as entries in a database.

Can Easy-Undelete 3.0 recover files that were emptied from the Recycle Bin?

If you already emptied the Recycle Bin, recovery is much more complicated: some of the original filenames may change to DD1.doc, DD2.jpg, DE1.txt, DE2.html, etc. (the second character denotes the drive letter assigned to the original volume, and the file extensions remain unchanged).

If this is the case, you can use the Physical scanning method to search for files according to their extension (for e.g., pictures taken with a digital camera usually have a .jpeg or .jpg extension) and examine every file separately. Alternatively, you can use the Basic scanning method. Since recycled files were actually deleted from the Recycle Bin, and not from their original folder, the Basic scan will display them in the special RECYCLER folder.

When I open recovered files, I sometimes get an error message, or the file doesn't contain the original content.

When a file is deleted, the space it occupies is marked as free, and other files can be written to it. To try and make sure the original data still exists, you can use the View as binary option in the File menu. For more information about viewing file content, see <Viewing the contents of deleted files>. Note that there is no way to know if the recovered file contains the same content as the original content.